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Privacy Policy

Leading Experts

At Natus Energy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, engage with our services, or subscribe to our grid-independent generator solutions. By using our website or services, you consent to the practices described below.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and company details provided when you contact us, request a quote, or subscribe to our kilowatt-hour-based energy services.

  • Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.

  • Service Data: Data related to your generator usage (e.g., kilowatt-hour consumption, maintenance schedules) to manage subscriptions and ensure optimal performance.

  • Payment Information: Billing details (e.g., credit card or bank information) processed securely through third-party payment processors for subscription or installation fees.

2. How We Use Your Information

We use your information to:

  • Process and manage your subscription for our generator services, including billing per kilowatt-hour and scheduling maintenance.

  • Communicate with you about inquiries, quotes, service updates, or promotional offers.

  • Monitor and improve generator performance, ensuring reliable power delivery.

  • Analyze website usage to enhance user experience and optimize our services.

  • Comply with legal obligations, such as tax reporting or data protection laws.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted third parties (e.g., payment processors, analytics providers, or maintenance contractors) who assist in delivering our services, bound by confidentiality agreements.

  • Legal Authorities: When required by law, such as in response to subpoenas or regulatory requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with prior notice.

4. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection. You share information at your own risk.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Restrict or object to certain data processing. To exercise these rights, contact us at [insert contact email]. We will respond within the legally required timeframe (e.g., 30 days under GDPR).

6. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings. Essential cookies are required for website operation, while optional cookies support analytics and marketing.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.

8. International Data Transfers

As a global provider, we may transfer data across borders. We ensure compliance with data protection laws, such as GDPR for EU users, using safeguards like Standard Contractual Clauses.

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. Check this page regularly for updates.

11. Contact Us

For questions or concerns about this Privacy Policy, contact:
Natus Energy Ltd
Email: support@natusenergy.co.uk
Address:

Unit 2

82 James Cater Road

Bury st Edmunds

Suffolk

IP28 7DE

United Kingdom


Phone: +44(0)2045724685

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