Privacy Policy

Leading Experts

Natus Energy Ltd

www.natusenergy.co.uk

Last Updated: March 2026

1. INTRODUCTION

Natus Energy Ltd ("we", "us", "our" or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose and otherwise process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to our website www.natusenergy.co.uk and all services we offer, including our contact forms, booking requests, and other interactions with us.

Please read this policy carefully. If you have any questions about how we process your data, please contact us at graeme@natusenergy.co.uk.

2. WHO WE ARE

Company Name: Natus Energy Ltd

Website: www.natusenergy.co.uk

Email: graeme@natusenergy.co.uk

Company Registration Number: [Company Registration Number]

Supervisory Authority: Information Commissioner's Office (ICO), https://ico.org.uk

We are a UK-registered company operating in the clean energy technology sector. We are developing grid-independent power generation units (POGs) for industrial and critical infrastructure markets.

3. WHAT DATA WE COLLECT

3.1 Information You Provide Directly

When you interact with our website, you may voluntarily provide us with personal data, including: name, email address, phone number, company name, job title, and message content through contact and booking forms; email communications; and investor and funding enquiry details.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including: your IP address, browser type and version, operating system, pages visited and time spent, referring website address, device information, and approximate geographic location. This is collected through cookies and similar tracking technologies — see Section 7 for more details.

3.3 Sensitive Personal Data

We do not intentionally collect any sensitive personal data. If you choose to provide such information, you do so entirely at your own discretion.

4. LAWFUL BASIS FOR PROCESSING

We process your personal data only where we have a lawful basis under Article 6 of the UK GDPR:

Consent: For newsletter subscriptions, marketing communications, and certain cookies. You may withdraw consent at any time by contacting graeme@natusenergy.co.uk.

Performance of a Contract: To fulfil booking requests and respond to enquiries.

Legal Obligation: To comply with applicable UK law including tax and regulatory requirements.

Legitimate Interests: For investor and grant funder enquiries, website analytics, business development, fraud prevention, and operating as a sustainable business. We have balanced these interests against your privacy rights and concluded they are not outweighed.

5. HOW WE USE YOUR DATA

We use the personal data we collect to: respond to your enquiries and provide information about our services; arrange meetings or demos through booking requests; send marketing communications (with your consent); support investor, funder, and partner discussions; improve our website through analytics; comply with legal obligations; and detect and prevent fraud and security issues.

6. WHO WE SHARE YOUR DATA WITH

6.1 Service Providers

We share personal data with trusted third-party service providers, including:

Wix.com Ltd — our website platform and hosting provider. Wix processes cookies, analytics data, and form submissions on our behalf. See Wix's Privacy Policy at https://www.wix.com/en/privacy for full details.

Email and analytics providers used to support our communications and website performance.

All service providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures.

6.2 Legal Requirements

We may disclose your personal data to law enforcement, regulatory bodies, courts, or government agencies where required by law.

6.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your personal data may be transferred as part of that transaction. We will notify you if this occurs.

6.4 No Sale of Data

We do not sell, rent, or commercially trade your personal data.

7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, track your activity, and improve your experience.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function (security, form submission, language). These do not require consent and are always active.

Analytics Cookies: Help us understand how visitors use our website (e.g., Wix Analytics, Google Analytics where applicable). These require your consent.

Marketing Cookies: Track behaviour for targeted advertising. These require explicit consent.

7.3 Managing Cookies

You can control cookies through your browser settings, including viewing, deleting, and blocking cookies. Note that disabling essential cookies may affect website functionality. You can also manage preferences through our cookie consent banner.

7.4 Wix Cookies

Our website is hosted on Wix.com Ltd's platform. For full details of Wix's cookie practices, see their Cookie Policy at https://www.wix.com/en/cookie-policy.

8. DATA RETENTION

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6.4 No Sale of Data

We do not sell, rent, or commercially trade your personal data.

7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, track your activity, and improve your experience.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function (security, form submission, language). These do not require consent and are always active.

Analytics Cookies: Help us understand how visitors use our website (e.g., Wix Analytics, Google Analytics where applicable). These require your consent.

Marketing Cookies: Track behaviour for targeted advertising. These require explicit consent.

7.3 Managing Cookies

7.4 Wix Cookies

Our website is hosted on Wix.com Ltd's platform. For full details of Wix's cookie practices, see their Cookie Policy at https://www.wix.com/en/cookie-policy.

8. DATA RETENTION

Contact Form and Enquiry Data: Retained for up to 3 years to respond to enquiries and support business development.

Newsletter Subscribers: Retained while you remain subscribed. Upon unsubscribe, your address is removed, though we may retain a record to comply with anti-spam regulations.

Investor and Funder Enquiries: Retained for up to 5 years to support ongoing funding and business development activities.

Website Analytics: Raw data retained for 6 months to 2 years depending on the provider. Aggregated anonymised data may be retained longer.

Cookies: Session cookies are deleted when you close your browser. Persistent cookies typically expire after 1-2 years.

9. YOUR RIGHTS

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Ask us to correct or update inaccurate or incomplete data.

Right to Erasure: Request deletion of your personal data in certain circumstances.

Right to Restrict Processing: Request that we suspend processing of your data in certain situations.

Right to Data Portability: Request your personal data in a structured, machine-readable format.

Right to Object: Object to processing where we rely on legitimate interests. We must cease unless we can demonstrate overriding legitimate grounds.

Right not to be Subject to Automated Decision-Making: We do not use fully automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, contact us at graeme@natusenergy.co.uk with your full name, email address, a clear description of your request, and any relevant details. We will respond within one month (or up to three months for complex requests).

10. INTERNATIONAL DATA TRANSFERS

All personal data is processed and stored within the United Kingdom and EEA. We do not intentionally transfer personal data outside these territories. If any such transfer becomes necessary, we will ensure appropriate safeguards are in place.

11. DATA SECURITY

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure access controls, and data protection by design and default. However, no method of internet transmission is entirely secure, and you use our website at your own risk.

12. MARKETING COMMUNICATIONS

We will only send you marketing communications if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by emailing graeme@natusenergy.co.uk with "Unsubscribe" in the subject line. Transactional communications (confirmation of enquiries, responses to requests) will continue regardless of marketing preferences.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before providing personal data.

14. CHILDREN'S PRIVACY

Our website is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at graeme@natusenergy.co.uk.

15. CONTACT AND COMPLAINTS

To contact us about this Privacy Policy or to exercise your rights:

Email: graeme@natusenergy.co.uk

If you believe we have breached your privacy rights, you may also lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last updated. We will notify you of material changes by posting a notice on our website and updating the "Last Updated" date. Continued use of our website after changes have been made constitutes acceptance of the updated policy.

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This Privacy Policy is effective from March 2026 and applies to all personal data processing activities by Natus Energy Ltd.

For questions or concerns: graeme@natusenergy.co.uk1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, billing address, and company details provided when you contact us, request a quote, or subscribe to our kilowatt-hour-based energy services.
Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
Service Data: Data related to your generator usage (e.g., kilowatt-hour consumption, maintenance schedules) to manage subscriptions and ensure optimal performance.
Payment Information: Billing details (e.g., credit card or bank information) processed securely through third-party payment processors for subscription or installation fees.

2. How We Use Your Information

We use your information to:

Process and manage your subscription for our generator services, including billing per kilowatt-hour and scheduling maintenance.
Communicate with you about inquiries, quotes, service updates, or promotional offers.
Monitor and improve generator performance, ensuring reliable power delivery.
Analyze website usage to enhance user experience and optimize our services.
Comply with legal obligations, such as tax reporting or data protection laws.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service Providers: Trusted third parties (e.g., payment processors, analytics providers, or maintenance contractors) who assist in delivering our services, bound by confidentiality agreements.
Legal Authorities: When required by law, such as in response to subpoenas or regulatory requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with prior notice.

4. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection. You share information at your own risk.

5. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain data processing. To exercise these rights, contact us at [insert contact email]. We will respond within the legally required timeframe (e.g., 30 days under GDPR).

6. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings. Essential cookies are required for website operation, while optional cookies support analytics and marketing.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.

8. International Data Transfers

As a global provider, we may transfer data across borders. We ensure compliance with data protection laws, such as GDPR for EU users, using safeguards like Standard Contractual Clauses.

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. Check this page regularly for updates.

11. Contact Us

For questions or concerns about this Privacy Policy, contact:
Natus Energy Ltd
Email: support@natusenergy.co.uk
Address:

Unit 2

82 James Cater Road

Bury st Edmunds

Suffolk

IP28 7DE

United Kingdom

Phone: +44(0)2045724685

Privacy Policy

Leading Experts

NATUS ENERGY